First, please check your email’s SPAM/junk folder for the confirmation email. Adding support@adrive.com to your email's address book/contacts will help ensure it makes it through your email's filtering system. If you don’t receive it in your inbox or SPAM folder, please email support@adrive.com to have one resent.

At ADrive, we do everything we can to protect your data. However, data protection is a two-sided process; ADrive’s side and your side. The best way to protect your data is to keep your password a secret. This way you will limit the users that can access your account to just you. Your password must be a minimum of eight (8) characters with at least one (1) capital (eg: A) and one (1) number (eg: 1). This will make it harder for hackers to ‘discover’ your password. An example of this is: Adrivex1.

Click “forgot it?” under the “Sign In” section of the homepage and follow the instructions to retrieve your password.

Please check your email’s SPAM/junk folder for the email. To prevent future ADrive emails going to your SPAM/junk folder, please add support@adrive.com to your email's address book/contacts to help ensure it makes it through your email's filtering system.

Yes. We encrypt your credit card data for security. You will be the only one that can access your account information.

ADrive accepts all major credits cards. Unfortunately, we do not accept PayPal, cash or check at this time.

You will be the only person that can access your account information. Please take the upmost care to protect your password

ADrive will charge your account at the first day of the new billing cycle. Users can choose either a monthly or yearly payment plan. For monthly plans, users will be notified via email on the first day of the current cycle. For yearly plans, users will be notified via email 10 days prior to the end of the billing cycle and then notified again on the first day of the new billing cycle.

Yes, you can change your account information. Once you have signed into your account, visit the ‘Account Settings’ page. There you will be able to click the ‘Edit’ button and make any changes to your account. Signature and Premium accounts will also see ‘Show Billing Information.’ Click this link to view/edit your billing information.

At ADrive, we use your email address as your unique identifier. If you would like to change that please contact our Support Department at support@adrive.com.

To upgrade your account, you must sign in to your account and then visit the ‘Account Settings’ page, where you will find an ‘Upgrade’ button. Click the ‘Upgrade’ button and you will see all the changes you can make to your account including account upgrade. If you have any questions about billing, please review our billing policies at www.adrive.com/billp.

To downgrade your account, you must sign in to your account and then visit the ‘Account Settings’ page, where you will find an ‘Upgrade’ button. Click the ‘Upgrade’ button and you will see all the changes you can make to your account including account downgrade. If you have any questions about billing, please review our billing policies at www.adrive.com/billp.

To downgrade your account, you must sign in to your account and then visit the ‘Account Settings’ page, where you will find an ‘Edit’ button. Click the ‘Edit’ button and you will see all the changes you can make to your account including account downgrade. If you have any questions about billing, please review our billing policies at www.adrive.com/billp. ADrive does not offer refunds for unused accounts.

ADrive supports the use of Internet Explorer and Mozilla Firefox. To experience the full features of ADrive, please configure your browser settings to the following:
1. Cookies enabled
2. Internet Explorer security set to medium-high or lower
3. JavaScript turned on
4. It is recommended that Internet Explorer's information/download bar be disabled and ActiveX be enabled.

We currently support Windows, Mac, and UNIX operating systems.

1. Sign up for a new account and follow the instructions in the confirmation email that you receive.
2. Once signed in, you will be brought to your "My Files" tab. Click the "Upload Files/Directories" button to upload a file or directory. You can also click on "Create Directory" to create a directory (folder) that can contain multiple files.
3. Clicking the "Upload Files/Directories" button will bring you to the Upload Tool. Follow the instructions on this page to locate files on your computer that you wish to upload to ADrive. Once the upload is complete, you will be brought back to your "My Files" tab, where you can download the file or share it with others.

You can also download the ADrive Backup Client or you can map the ADrive WebDAV network to your computer. The ADrive Backup Client download and the WebDAV tutorials can be found on the Account Resources page from the File Manager.

At the moment, the largest file size that can be uploaded is 2 GB (2048 megabytes) and no more than 1000 files at one time. This is an ISP industry wide standard.

All file types including documents, spreadsheets, photos, music, and videos can be uploaded to ADrive.

1. You can upload multiple files or directories (folders) by clicking the “Upload Files/Directories” button under the “My Files” tab.
2. This upload tool requires Java. If the upload tool is not visible, please make sure your browser has Java enabled or download Java at http://www.java.com/en/download/index.jsp.
3. To upload a directory, simply drag and drop your selected directory onto the applet to add it to your upload list. You can also click the 'Add' button to browse your files and folders.
4. The selected directory or folder content will appear in your upload list, also indicating the location of the files. Example: "foo/bar.txt" the file "bar.txt" will be uploaded to the folder "foo" in the current server directory. If you haven't already created that directory on the server, this tool will create it for you.
5. Some virus protection software "proxies" the connection and will show the upload as 100% complete even though the proxy is still sending the data to the server. Please be patient and let it run. It will refresh upon completion.

We do not limit your transfer speeds but many other variables such as the volume of traffic at any given moment may affect your speeds.

Currently ADrive only allows upload via the ADrive web interface, WebDAV, or ADrive Backup Client.

This can occur when using an Internet connection that is behind an Internet proxy. It can also occur with some antivirus and firewall programs that have built-in proxies or browser-redirect services, such as McAfee Redirector Service. The solution is to disable these services and try the upload again. To do this in Windows: Go to the Control Panel/Administrative Tools/Services, then highlight the "McAfee Redirector" service and right click. Exercise the stop option in the resulting menu and also disable the automatic startup of that service in that same menu. (No reboot is required).

It is recommended that you first try clearing your Java cache. Instructions on how to do this can be found here: http://www.java.com/en/download/help/5000020300.xml

Utilizing our partnership with Zoho®, ADrive now offers the ability to edit Word and Excel files online. Right click on the file you would like to edit and click the “Edit in Zoho” button, make all your changes, and then save the file before closing the Zoho® program. Keep in mind this service is only available to edit Word and Excel files. For other file types, you would need to download the file to your computer, make the changes, save the changes and then upload the file again.

Unfortunately streaming media is not available on ADrive at this time, but we do plan on adding this feature.

ADrive only supports download managers that are packaged with the browsers we support. ADrive does not support download accelerators.

After uploading a file, you will have several options when you right click on the file or view the options at the bottom of the page. One of them is “Share”. This will move the file to your "My Shared Files" directory and a unique web link will be generated that you can share with anyone on the Internet. The recipient of this shared file just has to click the link to download. You can also use our email-a-friend feature. Just right click on your shared file and click on the “Email A Friend” button, enter the email of your friend, and the email will be sent to your friend shortly including the link to download the shared file.

No, not at this time, but we are looking into this feature.

Please ensure you have this Windows Vista patch installed- http://www.microsoft.com/downloads/details.aspx?FamilyId=17C36612-632E-4C04-9382-987622ED1D64&displaylang=en

This will typically happen when trying to upload a file(s) while behind an Internet proxy. ADrive has no control over the proxy you may be using so to remedy the problem, the proxy will have to be disabled temporarily to upload a file(s).

The login error for the ADrive Backup Client is related to the fact that Basic users are only allowed one active session at a time. If you are a Basic user and have signed in to your account via the ADrive website, you will need to sign out prior to using the ADrive Backup Client. Basic users can sign in to the ADrive website and use the ADrive Backup Client simultaneously by upgrading to either a Signature or a Premium account.

We recently found a bug in the ADrive Backup Client when adding a new task. In step 4 of the New Task Wizard, the ADrive Backup Client asks for your username and password to retrieve your information from our servers. You must enter that info to run the task. However, if you click the “Browse” button next to the location entry box, the ADrive Backup Client will connect to our serves, but will not properly disconnect once you have closed the location window. Until we get this fixed, please force a sign out of your account via our website after you have chosen the location for you backup task. To force a sign out, enter your account information at https://www.adrive.com/login/forcelogout. This will disconnect all your other ADrive sessions, and at the same time, will sign you into the ADrive website. You should then sign out of your ADrive account and return to the ADrive Backup Client. Now you can run your backup tasks.

Please refer to our community section for all ADrive upcoming feature releases and updates.

For all help-related and support issues, please submit your questions on our support contact page or email our Support Department at support@adrive.com.

For all billing inquiries, please submit your questions on our billing contact page or email our Billing Department at billing@adrive.com.

For all news and press inquiries, please submit your questions on our public relations contact page or email our Public Relations Department at pr@adrive.com.

For any advertising inquiries, please submit your questions on our advertising contact page or email our Advertising Department at advertising@adrive.com.

Any feedback you would like to submit would be greatly appreciated. Please visit our feedback contact page or email us at feedback@adrive.com

ADrive now offers a desktop backup client for all users. ADrive users must download the client to their local computer. Once downloaded to your local computer, please follow the instructions on setting up the backup client.

We now offer our users the ability to upgrade their storage plan to have more than 50GB of storage. Please visit www.adrive.com/plans for a complete list of our storage plans.

We do not expire nor delete any confirmed accounts or user files. For paid accounts, your billing information must be kept up-to-date. Please review our terms of service at www.adrive.com/terms and www.adrive.com/billp for more information.

Java can be enabled for Internet Explorer and Mozilla Firefox in the ‘Internet Options’ section.

File names are not case sensitive. For example: ADrive will recognize “test.txt” and “TeSt.txt” as the same file even if they contain different data.